Privacy Policy

Whole Strength Physical Therapy (“Whole Strength,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website at http://www.wholestrengthphysicaltherapy.com/ (the “Site”), communicate with us, or use our services.

This Privacy Policy applies to information collected through the Site and through communications with Whole Strength, including phone, email, and text messaging for care coordination.

Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, email address, phone number, mailing address.
  • Appointment and Administrative Information: Scheduling details, communications related to appointments, billing, and administrative matters.
  • Service-Related Information You Provide: Information you submit through forms, intake materials, or messages related to your physical therapy care and services.
  • Payment and Billing Information: Limited billing details needed to process payments or manage billing (payment processing may be handled by third-party processors).
  • Website Usage Information: IP address, browser type, device information, pages viewed, links clicked, and other analytics data collected via cookies or similar technologies.
  • Communications: Records of messages you send to us (including email and text messages) and our responses.

How Information Is Used

We may use the information we collect to:

  • Provide and manage services, including performance physical therapy and athlete-focused rehabilitation.
  • Schedule, confirm, and manage appointments.
  • Communicate with you about administrative, billing, and care coordination matters.
  • Respond to inquiries and requests.
  • Improve our Site and services, including troubleshooting and analytics.
  • Maintain the safety, security, and integrity of our systems.
  • Comply with applicable laws, regulations, and professional obligations.
  • Enforce our Terms & Conditions of Use and protect our rights.

Text Messaging & Mobile Data Compliance

We may send text messages for care coordination only, including appointment reminders and administrative/billing messages.

Opt-In

You may opt in to receive text messages by selecting a checkbox on a website form. Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

“Reply STOP to opt out. Reply HELP for help.”

Message Frequency

“Message frequency may vary.”

Required Compliance Statement

“All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.”

Information Sharing

We do not sell or rent your personal information.

We may share information in the following limited circumstances:

  • Service Providers: We may share information with vendors who help us operate our business (such as website hosting, scheduling tools, payment processing, analytics, or IT support). These vendors are permitted to use information only to provide services to us and are expected to protect it under confidentiality obligations.
  • Legal and Compliance Reasons: We may disclose information if required to comply with applicable law, a lawful request, court order, or to protect the rights, safety, and security of Whole Strength, our patients, or others.
  • Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Mobile information will not be shared for marketing purposes.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information we maintain about you.
  • Request correction of inaccurate information.
  • Request deletion of certain information, subject to legal and operational requirements.
  • Opt out of non-essential cookies through your browser settings (where applicable).

To submit a request, contact us using the details in the Contact Information section below. We may need to verify your identity before responding.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Terms & Conditions of Use

These Terms & Conditions of Use (“Terms”) govern your use of the Site and any content, features, or communications provided through the Site. By using the Site, you agree to these Terms. If you do not agree, do not use the Site.

The Site is provided for general informational purposes and to support communications with Whole Strength. The Site is not a substitute for professional medical advice, diagnosis, or treatment.

Use Restrictions

You agree not to:

  • Use the Site in any way that violates applicable law or regulation.
  • Attempt to gain unauthorized access to the Site, accounts, or systems.
  • Introduce viruses, malware, or other harmful code.
  • Interfere with or disrupt the Site’s operation or security.
  • Use automated means to scrape, extract, or copy content without our permission.
  • Submit false, misleading, or unlawful information through Site forms or communications.

Intellectual Property

All content on the Site, including text, graphics, logos, images, and other materials (collectively, “Content”), is owned by Whole Strength Physical Therapy or used with permission and is protected by applicable intellectual property laws.

You may view, download, and print Content for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any Content without our prior written consent.

Third-Party Links

The Site may contain links to third-party websites or services. We do not control and are not responsible for the privacy practices, content, or security of third-party sites. Your use of third-party sites is at your own risk.

Termination

We may suspend or terminate your access to the Site at any time, without notice, if we believe you have violated these Terms or if necessary to protect the Site, our operations, or users. Sections that by their nature should survive termination will survive.

Governing Law

These Terms and any disputes arising out of or relating to the Site, this Privacy Policy, or these Terms will be governed by the laws of the Commonwealth of Virginia, without regard to conflict of laws principles.

Changes to Terms

We may update this Privacy Policy and these Terms from time to time. Any changes will be effective when posted on the Site. Your continued use of the Site after changes are posted means you accept the updated terms.

Contact Information

If you have questions about this Privacy Policy or these Terms, or if you would like to make a privacy request, contact:

Whole Strength Physical Therapy
Address: 1326 E High St, Charlottesville, VA 22902, United States
Email: info@wholestrengthphysicaltherapy.com
Phone: +1 (434) 443-7300

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